Switch and Save Program

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How to Participate

1

Transfer your number to Cellcom.


 

2

Purchase a new phone and trade-in your existing one.


 

3

Provide proof of your previous device balance or termination charge and we’ll reimburse you.

Apply Today!

Fill out a Switch and Save request form and submit proof of your previous device balance or termination charge within 60 days of activation for reimbursement. 

Switch and Save Request Form (PDF)

The following proof of reimbursement will be accepted:

  • A copy of your previous provider bill
    • This can be the final bill or most recent.
  • A screenshot from your previous provider portal
  • A device balance payment receipt
    • Accepted within 30 days of payment. 

 

Got Questions?

Who can participate?

New line port-in purchasing a new phone with a Flex Agreement and trade-in. New or existing accounts can participate. 

What is covered?

Early Termination Fees and Device Installment Balances are eligible for reimbursement. Taxes and other charges are excluded and will not be reimbursed. Only fees associated with a phone are covered.

How can I submit proof?

Fill out the Switcha and Save request form above to participate. Submit the form and proof of reimbursement via email to switchandsave@cellcom.com or via mail to Cellcom Switch and Save, P.O. Box 12466, Green Bay, WI 54307. 

What if my number cannot be transferred to Cellcom?

If your number cannot be transferred to Cellcom’s network, you can still participate in the Switch and Save Program if the name and/or address on your proof matches your new account.

Have additional questions? Contact our extraordinary Customer Care Team at 800-236-0055, chat with a rep right now, or stop at one of our MANY locations!

 

Terms & Conditions

Available to new lines on new or existing accounts. Must port in number to Cellcom and trade in current phone in good working condition. Trade-in devices will participate in the currently active trade-in promotion. Credits applied through the Switch and Save program will equal the reimbursement amount less the total trade-in promotion amount. Prepaid services and employees are not eligible for this offer. Accounts requiring a credit deposit are not eligible. Past Cellcom lines must have been deactivated for greater than 60 days to be considered new. Phone must remain active on the line of service for 15 months or credit will be charged back. If the customer cancels a ported line, the credit will be charged back. Account must be in good standing without any outstanding past-due balances to receive credits. Credit not redeemable for cash or transferable. Participation requires the submission of a program form along with proof of reimbursement amount per line. Cellcom has the right to request a copy of your original service agreement. All forms must be submitted within 60 days of activation. Reimbursement forms that are counterfeited, mechanically reproduced, altered, or tampered with are void. Cellcom cannot apply your credit unless you accurately and legibly complete all above information fields on the program form. Cellcom is not responsible for inaccurate, incomplete, illegible, lost, damaged, postage due, misdirected, or late program forms or for any services provided by third parties. All materials received become the property of Cellcom and cannot be returned. Please allow four to six weeks after submission of reimbursement form for application of credit(s) on your Cellcom account.