Transferring Your Number

Transferring Your Number Into Cellcom

Cellcom is excited to have you as a customer and we are happy to bring your current number to Cellcom's service. Here is what you need to know to easily move your number from your current carrier to Cellcom:

  • Keep your phone number active with your current carrier until the transfer (also called a port) is completed because only active numbers can be transferred to Cellcom. Based on your current carrier, the port could take up to four hours or, in the instance of landlines, two to five business days. If completing an online transaction, your phone number will not be transferred until you have activated your new device. If you are bringing your own device, the transfer process could take up to 30 minutes.
  • Whether you are coming to a store or completing an online transaction, you must be the Financially Responsible Person on the account. Only the Financially Responsible Person on the account can authorize the transfer.
  • If coming into a store, please bring your current carrier’s invoice with you. If completing an online transaction, please have your current carrier invoice available for reference. To transfer your number, you will need to provide the following as listed on your current carrier's invoice:
    • Current account number: Remove any dashes or extra 0's at beginning
    • Your address and zip code
  • Most carriers require a porting PIN or transfer PIN in addition to your account number in order to switch to another carrier. Please identify your carrier below to determine how to obtain the required PIN. If you do not see your current carrier listed, please contact them directly for further assistance.

 

List of Carriers and Information Required to Transfer in Your Number

The list of carriers is not exclusive. If your wireless service is currently provided by a carrier other than one that is listed, please reach out to our customer care team for more details regarding the data you will need to complete your number transfer to Cellcom. We do our best to keep this information updated to ensure accuracy. However, carriers may change their requirements at any time. If you are uncertain, please contact the carrier directly or reach out to Cellcom’s Customer Care at 1-800-236-0055 for assistance.

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AirVoice

  • Account Number: SIM card number
  • PIN: Last 4 digits of the phone number
  • For any problems releasing your number for porting, contact AirVoice at 888-944-2355 for assistance.

AT&T Wireless

  • Postpay Accounts (i.e., billed for previous month’s service):
    • Account Number: 9- or 12-digit wireless account number (top-right corner of the bill)
    • Login to myAT&T account online and navigate to Profile > Sign-in Info > My linked accounts
    • Note: If you have a bundled account with wireline, internet, or DIRECTV, there will be a separate wireless account number on the bill.
    • PIN - 6-digit port-out PIN
  • Prepaid Accounts (i.e., pay in advance for next month’s service):
    • Account Number: 12-digit account number
    • PIN: 4-digit number
    • For any problems releasing your number for porting, contact AT&T Prepaid Member Service at 800-901-9878 for assistance with this information.

Note: Prepaid and Postpaid each have specific account numbers, but the phone number is not the account number.

  • Obtaining a porting PIN:
    • Via phone call:
      • From the AT&T mobile device, call *PORT.
      • Follow the prompts to get a Number Transfer PIN sent via text.
      • You'll need your wireless passcode to complete your request.
    • Via the myATT app:
      • Login on the AT&T wireless device.
      • Go to Profile and select People & Permissions.
      • Scroll to Transfer phone number and select Request a new PIN.
      • The Number Transfer PIN will display on the screen.
    • Online via myAT&T:
      • Go to myAT&T profile.
      • Choose People & Permissions.
      • Select Wireless.
      • Scroll to Transfer phone number and select Request a new PIN.
      • The Number Transfer PIN will display on the screen.

For any problems releasing your number for porting, contact the AT&T Port Center at 888-898-7685 for assistance with PIN information.

Bandwidth

  • MDN is account number
  • Requires Password/PIN

Boost Mobile

  • Account Number: 9-digit account number (not the phone number)
  • PIN: 4-digit number
  • For any problems releasing your number for porting, contact Boost at 833-502-6678 for assistance.

Bug Tussel

  • Account Number
  • Password/PIN
  • Zip Code

Consumer Cellular

  • Name: Account Owner's first and last name
  • Last 4 digits of Account Owner’s SSN
  • Address listed on Consumer Cellular account.
  • Account Number: Typically starts with 1000 and is found in the upper-right corner of a bill, invoice, or online account (not the phone number)
  • PIN: Alphanumeric and 6 digits long. A text is sent to each device and the PINs are specific for each phone number. The original PIN is good indefinitely unless a new PIN is created by the customer.
  • For any problems releasing your number for porting, contact Consumer Cellular at 888-750-5519 for assistance.

Credo Mobile

  • Name: Account Owner's full name
  • Account Number (also called the Member Number): Text “ACCOUNT” to 27336 to get the account number.
  • Address
  • For any problems releasing your number for porting, contact Credo Mobile port center at 866-952-5017 for assistance.

Cricket Mobile

  • Name: Account Owner's full name
  • Account Number: 9-digit account number (not the phone number)
  • PIN: 4-digit number, also called the Authorization ID (“AID”) and used to make changes to your account.
    • To reset a PIN, call 855-246-2461 > Enter “1111” 3 times > Press # to receive a One Time Pin in a text message > Enter One Time PIN received > Choose new PIN
  • For any problems releasing your number for porting, contact the Cricket Port Center at 855-246-2461 for assistance.

Flowroute

  • Account Number
  • Password/PIN
  • Zip Code

Google Fi

  • Account Number: 5-digit account number
  • PIN: 5-digit number
  • To get this information:
    • Login to your Google Fi account on the app or website
    • Go to Manage plan > Leave Google Fi.
  • For any problems releasing your number for porting, contact the Google Fi Port Center at 844-825-5234 for assistance or through the app/chat.

Jitterbug

  • Name: Account Owner's first and last name
  • Address
  • Account Number: 7-digit account number
  • PIN or Password: This can have numbers, letters, symbols, or a combination.
  • For any problems releasing your number for porting, contact Jitterbug at 800-733-6632 for assistance.

Locus/H2O

  • SIM is account number
  • Requires password/PIN

Metro PCS

  • Account Number: 9-digit account number found in confirmation texts sent after making payments
  • PIN: 8-digit number
  • Note: If the account has a high-security designation and a 4 digit PIN, that designation and PIN need to be removed before porting, and an 8-digit PIN will be placed on the account.
  • For any problems releasing your number for porting, contact the Metro Port Center at 800-518-7518 for assistance.

Mint Mobile

  • Account Number: 12-digit account number
  • PIN: 4-digit number (default is the last 4 digits of the phone number)
  • For any problems releasing your number for porting, contact Mint Mobile at 213-372-7777 for assistance.

Net10

  • Account Number:
    • AT&T, Sprint, and T-Mobile: This will be either the last 15 digits of the SIM, if using your own device, or the IMEI, if you purchased the device from Straight Talk/Tracfone. The IMEI will be either 15 or 18 digits.
    • Verizon: The account number could be either the IMEI or the full 20-digit SIM.
    • Note: If you upgraded your device after starting service, they may still have the old IMEI listed. In this case, you will need to contact the number below to get the correct IMEI.
  • PIN: 4- or 5-digit number. You will need to set up a PIN if one is not already on the account.
  • Zip Code
  • For any problems releasing your number for porting, contact the port center that handles calls for Straight Talk, Tracfone, and Net 10 at 800-327-2077 or text “Help” to 611611 for assistance.

Onvoy

  • Account number
  • PIN
  • For any problems releasing your number for porting, contact Ooma/Onvoy at 888-711-6662 for assistance.

Puretalk

  • Name: Account Owner’s first and last name
  • Last 4 of Account Owner’s SSN
  • Address
  • Account Number: Typically starts with 2111
  • PIN: Originally set up when starting Puretalk service
  • For any problems releasing your number for porting, contact Puretalk at 888-458-7740 for assistance.

Q Link

  • Account Number: Found in online account under "enrollment number"
  • PIN: Default is the last 4 of SSN
  • Zip Code
  • For any problems releasing your number for porting, contact the Q Link port center at 954-691-3944 for assistance.

Ready Wireless

  • Account Number: 8-digit account number, typically starts with 16
  • PIN: 4-digit number (default is 0000 if not changed)
  • For any problems releasing your number for porting, contact Ready Wireless at 866-489-9099 for assistance.

Redpocket Mobile

  • Account Number
  • PIN: 4-digit number
  • For any problems releasing your number for porting, contact Red Pocket Mobile at 888-993-3888 or 712-775-8777 for assistance.

Republic Wireless

  • Account Number: 10-digit number
  • PIN: 4-digit number
    • To reset the PIN:
      • Login to the My Account Portal
      • Click Account Settings
      • Select PIN
      • Click the Pencil icon on the right side of the screen next to PIN
      • Enter a new 4 digit numeric PIN
      • Enter the PIN again in the Repeat PIN field
      • Click Update
    • If you change the PIN code online, and your porting request is rejected for the PIN Code, you will need to "deassign" all users on the account before the PIN updates correctly.
    • To deassign a user:
      • Access Republic Wireless Account Portal
      • Go to User Assignment > Procedure
      • Log in to the Account Portal
      • Select the phone you wish to unassign
      • Click I WANT TO
      • Select Assign this phone
      • Click Remove User
  • For any problems releasing your number for porting, contact Republic Wireless at 866-550-9843 or via chat on their website for assistance.

Spectrum Mobile

  • Note: This is to be used when porting from Spectrum MOBILE
  • Account Number
  • PIN: This can be found on the bill as “Security Code”
  • Zip Code
  • For any problems releasing your number for porting, contact the Spectrum/Charter port center at 833-224-6603 for assistance.

Sprint PCS

  • Postpay Accounts (i.e., billed for previous month’s service):
    • Account Number: 9-digit account number
    • PIN: 6- to 10-digit number obtained at Sprint.com by selecting Profile & Security > Limits & Permissions > All about my account > Account PIN/Security Question > Forgot PIN
  • Prepaid Accounts (i.e., pay in advance for next month’s service):
    • Account Number: 9-digit account number
    • PIN: 4-digit number
  • For any problems releasing your number for porting, contact the Sprint Port Center at 866-625-6694 for assistance.

Straight Talk

  • Account Number:
    • AT&T, Sprint, and T-Mobile: This will be either the last 15 digits of the SIM, if using your own device, or the IMEI, if you purchased the device from Straight Talk/Tracfone. The IMEI will be either 15 or 18 digits.
    • Verizon: The account number could be either the IMEI or the full 20-digit SIM.
    • Note: If you upgraded your device after starting service, they may still have the old IMEI listed. In this case, you will need to contact the number below to get the correct IMEI.
  • PIN: 4- or 5-digit number. You will need to set up a PIN if one is not already on the account.
  • Zip Code
  • For any problems releasing your number for porting, contact the port center that handles calls for Straight Talk, Tracfone, and Net 10 at 800-327-2077 or text “Help” to 611611 for assistance.

T-Mobile

  • Postpay Accounts (i.e., billed for previous month’s service):
    • Account Number: Obtain this 9-digit account number by logging into your T-Mobile online account.
    • Number Transfer PIN (NTP): 6-digit number valid for 7 days after being generated. See below for instructions for how to generate the NTP.
    • For any problems releasing your number for porting, contact the T-Mobile Port Center at 800-937-8997 for assistance.
  • Prepaid Accounts (i.e., pay in advance for next month’s service):
    • Account Number: Obtain this 9-digit account number by logging into your T-Mobile online account.
    • PIN: 4-digit number
    • For any problems releasing your number for porting, contact the T-Mobile Port Center at 877-778-2106 for assistance.

Note: Prepaid and Postpaid each have specific account numbers. The phone number will not be the account number.

  • Requesting NTP via T-Mobile App or Site:
    • Login to MyT-Mobile
    • Select Account
    • Select Profile Settings
    • Select Line Settings
    • Select a Request a Transfer PIN
    • Follow verification steps to obtain PIN
    • Note: You must be registered as the Primary Account Holder (PAH) to retrieve NTP.
  • Requesting NTP via Assisted Channel:
    • Dial 611 from the T-Mobile device or 800-937-8997 T-Mobile Customer Service to request Number Transfer PIN and be transferred to appropriate team
    • Follow verification steps
    • Note: You must be able to receive and confirm One Time PIN to be provided the NTP.
  • If unable to confirm One Time PIN:
    • Go to a T-Mobile retail store.
    • Present valid ID.
    • After the retail representative validates the ID, they will contact the internal team.
    • NTP will be provided directly.

Ting

  • Account Number: 10-digit number (also called PIN/ACCESS CODE), begins with "RA" (look on invoice)
  • PIN: Also called MSL Code — find by:
    • Login to your Ting account
    • Select device settings
    • Click the phone number
    • MSL Code will be listed on the left side of the screen
  • Note: If the MSL Code/Account number fails, login to your Ting Mobile account and go to Account Settings > Port Out Information, and you will see the PIN and Account number.
  • For any problems releasing your number for porting, contact Ting at 855-846-4389 for assistance.

Tracfone

  • Account Number:
    • AT&T, Sprint, and T-Mobile: This will be either the last 15 digits of the SIM, if using your own device, or the IMEI, if you purchased the device from Straight Talk/Tracfone. The IMEI will be either 15 or 18 digits.
    • Verizon: The account number could be either the IMEI or the full 20-digit SIM.
    • Note: If you upgraded your device after starting service, they may still have the old IMEI listed. In this case, you will need to contact the number below to get the correct IMEI.
  • PIN: 4- or 5-digit number. You will need to set up a PIN if one is not already on the account.
  • Zip Code
  • For any problems releasing your number for porting, contact the port center that handles calls for Straight Talk, Tracfone, and Net 10 at 800-327-2077 or text “Help” to 611611 for assistance.

US Cellular

  • Account Number: 9-digit number (also called member ID)
  • PIN: 4-digit number
  • For any problems releasing your number for porting, contact US Cellular Port Center at 888-900-7678 for assistance.

US Mobile

  • Account Number
  • PIN
  • For any problems releasing your number for porting, contact US Mobile at 888-878-1488 for assistance.

Verizon

  • Postpay Accounts (i.e., billed for previous month’s service):
    • Account number: 9-digit number (access MyVerizon)
    • PIN: 6-digit requested PIN
      • Access MyVerizon
      • Go to Number Transfer PIN page
      • Select Generate PIN
      • Alternatively, you can dial #PORT to request a porting PIN from your device.
      • All PINs are valid for 7 days after being generated.
    • For any problems releasing your number for porting, contact Verizon Care for assistance.
  • Prepaid Accounts (i.e., pay in advance for next month’s service):
    • Account number:
      • Verizon PrePaid account number found on the account bill
    • PIN: 6-digit requested PIN
      • Access MyVerizon
        • Go to Number Transfer PIN page
        • Select Generate PIN
      • Alternatively, you can dial #PORT to request a porting PIN from your device.
      • All PINs are valid for 7 days after being generated.
    • ZIP Code
    • For any problems releasing your number for porting, contact Verizon Care for assistance.

Virgin Mobile

  • Account Number: 9-digit number, also called the BAN-ID
  • PIN: 6-digit number
  • For any problems releasing your number for porting, contact the Sprint Port Center, which handles all Virgin Mobile porting, at 866-625-6694 for assistance.

In the event we are unable to complete your port request, we will contact you to verify your information and resubmit the request.

Once your port request to Cellcom has been accepted and processed, you will receive a text confirming your port is complete. Your previous carrier will deactivate/remove your number from their system the following business day. We suggest you call them to confirm your service was deactivated and you are no longer being billed by them.

If you port your number to Cellcom before your previous carrier’s contract end date, you may be subject to early termination or equipment fees from them.

Resources:

You are welcome to call Cellcom’s Customer Care at 1-800-236-0055 for any information on transferring your number and porting process questions.
Please click here for Cellcom’s current offers and promotions.

Transferring Your Number Out of Cellcom

Cellcom appreciates that you chose us to be your cellular provider. Before you make the important decision to leave our service, please contact our Customer Loyalty department at 1-877-611-0009 to have an opportunity to discuss and possibly resolve any issues you may be experiencing.

We understand there are times when a customer may need to move their cellular number to another carrier. We would like to make sure you have all the information needed in order to make your experience as seamless as possible.

Here is what you need to know to move (port) your cellular number to another carrier:

  • Keep your phone number active with Cellcom until the port out is completed because only active numbers can be ported to the new carrier.
  • To port your number to another carrier, you will need:
    • A Number Transfer PIN: Call 1-800-236-0055 or 611 from your Cellcom device, or visit one of our retail locations. This can be requested by the Financially Responsible Person (FRP) or Level 1 user on the account.
    • Your Cellcom account number and billing address as shown on your Cellcom invoice.
    • The date you want the port out completed.

In the event your new carrier is unable to complete your port request, they will contact you to verify your information and resubmit the request.

Once your port request has been completed with your new carrier, Cellcom will deactivate your service by the next business day. If you have multiple phone numbers on your account, Cellcom will only deactivate the numbers that have been transferred/ported away from us. All other service will remain active unless notified otherwise.

If you port your number before the Cellcom contract end date, or before your equipment agreement has been fulfilled, you may be subject to early termination or equipment fees.

To cancel your port request with the new carrier during the port transition and stay with Cellcom, you must call the new carrier to stop the port. Cellcom does not have the authority to stop a port by another carrier.

Please call Cellcom’s Customer Care at 1-800-236-0055 for any information and porting process questions.

We would appreciate any feedback you are willing to give about why you are leaving us. Please click here to email your feedback.