Roadside Assistance

Roadside Assistance

For that peace of mind on while you’re on the road no matter the time, Allstate roadside assistance is available 24/7, just a call away. 

Allstate roadside assistance is connected right to your phone. So whether you’re driving your own car, in a friend’s car, or on vacation with a rental, assistance will be provided for only $3.95/month per line. 

Sign up now at your local Cellcom retail store or give us a call at 800-236-0055

Not a Cellcom customer? Take a look at our plans that fit your lifestyle and add on Roadside Assistance during check out.

Key Features

Vehicle Towing

Up to 25 Miles in any direction. Any additional expenses incurred beyond the 25-mile limit are your responsibility, payable directly to Allstate Motor Club, Inc. prior to services being rendered, and are not reimbursable.

Acceptable payment types include: Visa, Master Card, Discover, or American Express 

Vehicle Winching

If a vehicle is stuck in a ditch, mud or snow and is accessible from a maximum distance of 30 feet from a normally traveled roadway, it will be extricated or winched.  Winching is limited to one operator/one truck for 30 minutes. Any expenses incurred beyond the service limit are your responsibility, payable directly to the service facility, and are not reimbursable. 

Fuel Delivery

A service vehicle will deliver up to two gallons of fuel to you. Fuel costs are the responsibility of the customer and are payable directly to the dispatched service provider. 

*Member pays for fuel, which is charged as a flat rate at the time of rescue request. One fuel delivery within a 24-hour period allowed. 

Jump Start or Adjustments to Start Vehicle

Service is provided to jump start a dead battery or make other minor roadside adjustments to start the vehicle. Expenses for more extensive repairs, parts and labor are your responsibility, payable directly to the service facility, and are not reimbursable. 

Reimbursement Consideration

In the unlikely event that the Motor Club is unable to locate a service facility or provide services in the area, you may locate a service provider and be eligible for reimbursement up to $80.

Flat Tire or Lockout

Service is provided to change a flat tire with your inflated spare. If no spare is available, the vehicle may be towed. 

Service is provided to gain access if your ignition key is lost or accidentally locked inside the vehicle. 

Need to call for service? 

Call 1-855-370-1526

*Member pays for fuel, which is charged as a flat rate at the time of rescue request. One fuel delivery within a 24-hour period allowed. 

**In the unlikely event that Allstate Motor Club, Inc. is unable to locate a service provider in the area, you may locate a service provider and be eligible for reimbursement. To receive reimbursement, you must contact the Motor Club first before securing service. 

Allstate Roadside Services provided by Allstate Motor Club, Inc., a member of the Allstate family of companies. Allstate and the good hands logo are registered trademarks of Allstate Insurance Company. All other trademarks and logos are the property of their respective owners.

 

Support / FAQs

How does roadside assistance work?
  • Roadside Assistance services must be arranged through Allstate Motor Club. You and the wireless phone registered with Allstate Roadside Assistance must be present at the time of service. The registered wireless phone can request service by calling the service number below: 
    • Emergency Roadside Assistance: 1-855-370-1526 
    • After you call for assistance, you will receive confirmation of the service provider and an estimated time of arrival for your location 

What vehicles are not covered?
  • Heavy-duty vehicles  
    • Commercial vehicles while being used on the job 
      • Ex. A satellite TV provider that is on their way to service a customer’s home would NOT be covered 
    • Taxicabs (Uber/Lyft), ride share, tractors, boats, trailers, motorcycles, recreational vehicles and trucks, dune buggies, vehicles used for competition, stolen vehicles, unlicensed vehicles, illegally parked cars or impounded vehicles

What if someone else is driving the car?

Services will be provided ONLY if the customer is present with the vehicle. Abandoned vehicles will not be serviced. 

  • Roadside Assistance Coverage follows the MDN with the feature code (RSA) on the line 

How many times can I use the service?

There is no pre-set limit on the number of Dispatch service calls and/or reimbursements per membership year, however, AMC reserves the right to terminate eligibility for any Subscriber based on excessive use. The purpose of the Roadside Assistance benefit is to provide service in common emergency situations.

How do I complete the Reimbursement Process

In the unlikely event that the Motor Club is unable to locate a service facility or provide services in the area, you may locate a service provider and be eligible for reimbursement up to $80. To receive reimbursement, the customer must contact the Motor Club PRIOR to securing service, then submit a clear copy of the original receipt along with their name and address to: 

CELLCOM Roadside Assistance Program 

P.O. Box 660021 

Dallas, TX 75266-0021 

How do I enroll and how long after can I use service?

Call Cellcom customer care at 800-236-0055 or visit your local retail location. Newly enrolled customers will receive a text message within 48 hours confirming their coverage and directing them to access the program details: 

  • CELLCOM MSG: You are enrolled in Cellcom’s Roadside Assistance program. For program details and additional benefits please visit www.cellcom.com/roadside 
  • Roadside Assistance terms and conditions can be accessed at https://roadsidemobile.com/tac/cellcom  
  • Service becomes effective 72 hours after enrollment 
  • Customers may enroll or cancel at anytime 

Will I have a new Membership ID?

No, your membership ID will remain the same as it is today and is the registered mobile number with Roadside Assistance on the line. It is recommendation that the customer save Roadside Assistance (1-855-370-1526) in their contacts.   

How do I cancel?

You can cancel service any time. Call Cellcom at 1-800-236-0055 or visit your local retail location to remove service from your line. 

Additional Support and FAQs 

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