Roadside Assistance FAQs

Roadside Assistance services must be arranged through Allstate Motor Club. You and the wireless phone registered with Allstate Roadside Assistance must be present at the time of service. The registered wireless phone can request service by calling the service number below: 

• Emergency Roadside Assistance: 1-855-370-1526
• After you call for assistance, you will receive confirmation of the service provider and an estimated time of arrival for your location 

Heavy-duty vehicles  

• Commercial vehicles while being used on the job
  • Ex. A satellite TV provider that is on their way to service a customer’s home would NOT be covered
• Taxicabs (Uber/Lyft), ride share, tractors, boats, trailers, motorcycles, recreational vehicles and trucks, dune buggies, vehicles used for competition, stolen vehicles, unlicensed vehicles, illegally parked cars or impounded vehicles

Services will be provided ONLY if the customer is present with the vehicle. Abandoned vehicles will not be serviced. 

• Roadside Assistance Coverage follows the MDN with the feature code (RSA) on the line 

There is no pre-set limit on the number of Dispatch service calls and/or reimbursements per membership year, however, AMC reserves the right to terminate eligibility for any Subscriber based on excessive use. The purpose of the Roadside Assistance benefit is to provide service in common emergency situations.

In the unlikely event that the Motor Club is unable to locate a service facility or provide services in the area, you may locate a service provider and be eligible for reimbursement up to $80. To receive reimbursement, the customer must contact the Motor Club PRIOR to securing service, then submit a clear copy of the original receipt along with their name and address to: 

CELLCOM Roadside Assistance Program 

P.O. Box 660021 

Dallas, TX 75266-0021 

Call Cellcom customer care at 800-236-0055 or visit your local retail location. Newly enrolled customers will receive a text message within 48 hours confirming their coverage and directing them to access the program details: 

• CELLCOM MSG: You are enrolled in Cellcom’s Roadside Assistance program. For program details and additional benefits please visit www.cellcom.com/roadside
• Roadside Assistance terms and conditions can be accessed at https://roadsidemobile.com/tac/cellcom 
• Service becomes effective 72 hours after enrollment
• Customers may enroll or cancel at anytime 

No, your membership ID will remain the same as it is today and is the registered mobile number with Roadside Assistance on the line. It is recommendation that the customer save Roadside Assistance (1-855-370-1526) in their contacts.

You can cancel service any time. Call Cellcom at 1-800-236-0055 or visit your local retail location to remove service from your line. 

Visit our program overview page for more information.