Domestic Violence Survivors:
Domestic Violence Survivors:
If you or someone you care about is a survivor of domestic violence, we can help you separate your mobile phone line from an abuser without losing service. We’ll also work with you to keep your phone number and manage related expenses.
How do I request a line separation?
For secure, confidential assistance in transferring a phone line off your account:
- Call 611 from your Cellcom phone or (800) 550-8091.
- Visit any Cellcom store
- Make an online request below
Line Separation Request Form
What documentation is needed to request a line separation?
To demonstrate survivor status, you will need one or more of the following legal documents.
- Signed affidavit from a licensed medical or mental health care provider, victim services provider, or an employee of a court, acting within the scope of employment.
- Police report and/or police statements, including military or Tribal police, provided to magistrate or judge.
- Charging documents, court order, protective or restraining orders; or other official record.
How can I manage the cost of a new plan after line separation?
- You can choose any phone plan based on meeting eligibility requirements. Our customer care team will work with you to find the best plan to minimize costs and address your needs.
- Lifeline plans are available to qualified survivors who are experiencing financial hardship.
- Federal law prohibits making line separation contingent on accepting a higher rate plan or imposing penalties or fees to separate the line. You may be responsible for device-related payments if you keep your phone.
Additional Resources
The National Domestic Violence Hotline offers free, confidential support 24/7.
- Call 800-799-7233.
- Text BEGIN to 88788.
- Visit thehotline.org for chat.
What is the Safe Connections Act?
The Safe Connections Act provides survivors of domestic violence a safer path to leave an abusive relationship without having to compromise their safety due to their phone. The Safe Connections Act allows survivors to separate a mobile phone line from an abuser, including themselves and any dependents from a shared plan. If you are a survivor or someone in your care is a survivor, complete and submit a request form to separate your Cellcom service from an abuser’s account.